These Terms and Conditions of Hire are a contract between Triekanda Properties Ltd trading as ServicedAccommodation4U (known as “SA4U”); (“us”, “we”, “our”), and you the person making the booking and all adult members of your party who will be staying in any of our apartments/houses/short stay dwellings (“you”, “your”, “client”, “guest”). By making a booking or staying in one of our apartments/houses/short stay dwellings you agree to abide by these terms and conditions.
1.1 Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create the relationship of landlord and tenant between SA4U and either the client or any guest. This is a short term letting and you will not be entitled to any rights under any statutory provision including, without prejudice to the generality of the foregoing, the Rent Act 1977, any assured tenancy or assured shorthold tenancy under the Housing Act 1988, or any tenancy arising under or in terms of, or regulated by, the Housing (Scotland) Act 1988, Housing (Scotland) Act 2006, Housing (Scotland) Act 2014, and/or Private Housing (Tenancies) (Scotland) Act 2016, including in each case any amendment or re-enactment of any such statute for the time being in force.
1.2 Our rates are subject to change without notice, unless otherwise agreed by us in writing.
1.3 Where applicable, VAT is charged as appropriate.
2.1 We permit you to occupy the property for the agreed hire period only and subject to these Terms and Conditions of Hire, such occupation being by you personally and only such guests named in the booking, and to use the Inclusive Services. The actions and omissions of any visitor to the apartment/house/short stay dwelling are your responsibility. See also your obligations under condition 10 below.
2.2 You must be 18 years or over when you book your accommodation.
2.3 We reserve the right to refuse to accept any booking for whatever reason. We accept your booking when we issue our Booking Confirmation email.
2.4 You may arrive at your accommodation after 3pm (except if it is stated differently) on the start day of your booking and, unless otherwise agreed, you must leave by 10 am on the last day. If you fail to arrive by midnight on the day of the start date and do not advise us of a late arrival we may treat the booking as being cancelled by you.
2.5 If you want to increase your length of stay we will do everything possible, subject to availability of accommodation, to find something suitable for you. It must be borne in mind that this may not always be possible.
2.6 If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or require the excess occupants to vacate the property.
3.1 The following terms apply to payment: –
4.1 Please ensure that you inspect the apartment/house/short stay dwelling on check-in. Unless we receive notification otherwise within three hours of check-in we will be entitled to assume that you have fully accepted that the condition of the apartment/house/short stay dwelling is in good repair, condition and in a clean and tidy state and you will waive any right to claim otherwise.
4.2 Risk of damage to the apartment/house/short stay dwelling and its contents will pass to you on check-in and remain with you until the apartment/house.short stay dwelling is returned to us. You shall be liable for all loss or damage (except for fair wear and tear) caused during the rental period, and for any reasonable loss of rental resulting from such loss or damage.
4.3 A security deposit to cover your obligations under this Agreement may be taken at or prior to check-in. This may be in the form of a payment or an authorisation to deduct payment from your debit or credit card used to make the Booking. Any security deposit paid will be returned to you in full (or any payment authorisation cancelled) upon the apartment/house/short stay dwelling being returned to us in accordance with the terms of this Agreement. Where you are liable for loss or damage under clause 4.2, We may withhold some or all of your deposit to cover the same and our administration fees associated with repairing or dealing with the loss or damage. These will be Additional Charges.
5.1 Additional Charges which may be payable include those items specified in the Booking and any specified in these terms and conditions.
5.2 Where Additional Charges (including charges for damage) are payable, you hereby authorise us to take them from the credit or debit card used to make the Booking, up to the pre-authorised amount which is detailed on the Booking and can be between £100 to £500.
Our hold on your credit card will normally last for up to seven days from the date of your departure.
Where Additional Charges exceed the pre-authorised amount you will be invoiced for the excess. If no credit or debit card was used in the Booking, you must pay Additional Charges by another means acceptable to us. All Additional Charges are due on the check-out date, unless the context otherwise requires.
5.3 If you fail to pay any Additional Charge within 14 days of the date of our invoice requiring payment of the same, you will incur an administration fee of £50 to cover the costs of sending you our debt collection letter, which will follow.
6.1 In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and inform you of the cancellation or change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.
6.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our reasonable control (force majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, natural or man-made disasters, fire, and adverse weather conditions.
7.1 We will use our reasonable endeavours to accommodate your requests for alterations of your Booking, subject to availability of accommodation.
7.2 If you wish to cancel the whole or any part of your booking and you notify us in writing (see our contact details below) 14 days in advance of your date of arrival, no cancellation fee will be charged and your deposit will be refunded (unless stated differently at the time of booking). It is your responsibility to ensure that we receive your notice of cancellation in time.
7.3 If cancelled within 14 days of your arrival date, or in the case of a no-show, the total price of the reservation will be charged.
7.4 No refunds will be made for non-arrivals.
8.1 We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part.
8.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Guests found to be in breach of this rule may be asked to leave with immediate effect.
8.3 You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.
8.4 Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked and possessions are left out of sight.
8.5 Property left in the apartment will be kept for 1 week after departure or forwarded at the guest’s expense.
8.6 Save where there is a total failure to provide useful accommodation as reasonably expected under this agreement, we cannot be held responsible for any failure or interruption to services to the apartment, for example, gas, water, and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.
8.7 We shall have no liability for any loss which was not foreseeable at the time we entered this Agreement or losses not caused by our breach of this Agreement, and, if you are entering this Agreement in the course of a business, we shall have no liability for any loss of profit, loss of or damage to goodwill, increased costs, loss of anticipated savings, loss of business, or any special, indirect or consequential loss (whether arising through breach of contract, tort including (without limitation) negligence, or breach of statutory duty. In any case our total liability to you is limited to the total cost of your reservation.
8.8 All descriptions and photographs of the Apartment are for illustration only and we do not warrant that they are accurate or complete, although we do use all reasonable endeavours to ensure that they are.
8.9 We do not exclude liability for fraud, and your legal rights are not affected by any term in this Agreement.
9.1 We have a strict “No-Party Policy” which includes, but is not limited to: Hen Parties, Stag-dos, large gatherings, loud noise.
9.2 If a party is held at any of our apartments we reserve the right to charge the full security deposit to cover damages, complaints, and reparations.
9.3 If the noise levels reach that of an inappropriate level which we receive complaints from other guests or neighbours, we will capture the security deposit provided by yourselves.
9.4 As stated in section 2.6: If the number of people permitted to occupy an apartment/house/short stay dwelling is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or require the excess occupants to vacate the property.
10.1 Unless otherwise agreed, the owners will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest.
10.2 If the guest locks him or herself out of the property and requires the owners’ assistance to re-enter the property, we reserve the right to charge an administration fee, as an Additional Charge.
10.3 We will retain keys to the property and will access the property to provide the services set out in this agreement/house/short stay dwelling and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the property.
10.4 On check-out, keys must be left in the keybox (or the same place as the guest collected them from) and the accommodation must be left locked. Loss of keys will incur an Additional Charge.
10.5 You shall ensure that the apartment/house/short stay dwelling is locked whenever you are not in it. You shall guard the keys against loss or theft at all times.
Wireless Broadband Internet is usually available at our apartments/houses/short stay dwellings, however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses. All usage of the broadband must be within normal usage amounts (generally, 2GB download per day) unless otherwise agreed.
Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out, as an Additional Charge.
14.1 This agreement may be ended by us with immediate effect if: –
14.2 We may also terminate this agreement at any time and for any reason on giving the client reasonable written notice.
14.3 The client will, at the end of the accommodation period, return to us all keys to the property and give us vacant possession of the property.
15.1 We want your stay to be as comfortable as possible. Failure to comply with this condition 15 may be considered as a breach of contract and the guest being asked to leave.
15.2 Guests should keep the apartment free of hazardous objects and substances at all times and not leave it in a condition that would make it unsafe for our housekeepers, staff, visitors or Guests themselves to use.
We are required to gather certain personal data about clients and guests for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998. We fully endorse and adhere to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data. The principles require (amongst other things) that the personal data shall be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose. The purpose for which we hold your personal data is to carry out this Agreement, and we do not pass information on to third parties save for this purpose.
Owner and Data Controller
SA4U and Triekanda Properties Ltd
Owner contact emails: firstname.lastname@example.org
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
17.1 All complaints should be notified as soon as possible to us (contact details below) and we will do our best to resolve them in a timely manner.
17.2 If you are still not satisfied then within 14 days of the end of your stay, You should put your comments in writing to our address below, and we will use all reasonable efforts to resolve the matter as quickly as possible.
17.3 You can also complain to the booking agent you used for your apartment reservation.
If the Property is in England or Wales or any other country (save for Scotland), the agreement between us and all matters arising therefrom are subject to the law of England and Wales and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales. If the Property is in Scotland, the agreement between us and all matters arising therefrom are subject to the law of Scotland and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of Scotland.
If any provision (or part-provision) in these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If not possible, it shall be struck out. The rest of the agreement shall remain enforceable.
In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires:
“Additional Charge” means a charge or fee that is additional to the rental and includes those specified as an ‘additional charge’ in these terms and conditions or in the Booking, and also any other reasonable charge or fee incurred by you under these terms and conditions.
“Managing agent” “us” or “we” refers to Triekanda Properties Ltd offering serviced apartments on behalf of the property owners.
“Client” is the person who arranges the accommodation – they could also be the guest.
“Guest” is any adult authorised by us to reside at the property – they could also be the client.” Apartment/House/Short Stay Dwelling or property” is an accommodation managed by Triekanda Properties Ltd on behalf of the owner(s) of it.
“Booking” means an offer from you to us to hire one of our apartments on the terms of this agreement following your provision of sufficient information to enable us to complete our telephone or Website provisional booking process.
“Furniture and appliances” means such furniture and appliances usually found within the apartment and any other items which we agree to provide;
“Inclusive Services” means housekeeping service once per week, linen and towel change once per week, use of electricity, gas, water, sewerage, council tax, TV licence.
The term “Serviced Apartment”, “House” and “Short Stay Dwelling” means the following – A fully furnished and equipped apartment, accessed by corridors, stairwells and any common part of the building, inclusive of gas, electricity, water, drainage and sewerage, Council Tax, TV licence, a once per week cleaning and linen service.
Managing Agent: Triekanda Properties Ltd trading as SA4U
Address: 34 Edgwarebury Lane, Edgware, Middlesex, HA8 8LW
Telephone: 07973 522485
Owner: Ben Beitler
Address: 34 Edgwarebury Lane, Edgware, Middlesex, HA8 8LW
Telephone: 07973 522485